HELP

Shipping, returns & contact

Shipping

Orders ship from Houma, Louisiana. Large case orders ship by freight or ground carrier and are packed to order, so allow 3 business days before shipment. The last day to order for delivery before Fat Tuesday is Friday, January 22. After that date we offer local pickup only. Local pickup is held on scheduled pickup days: Saturday, January 9 and Saturday, January 23, from 9 AM to 1 PM. Choose Local pickup at checkout. We email the pickup address after you order and never post it on the site. Bring your order number and a photo ID. Shipping is priced by the weight of your order.

Returns & refunds

Unopened cases may be returned within 14 days of delivery or pickup for a refund of the item price. Contact us first so we can give you return instructions. The customer pays return shipping, and original shipping charges are not refunded. Custom or personalized items, and items opened or used for a parade or event, cannot be returned. Damaged or wrong items: tell us within 3 days with a photo and we will make it right. Orders picked up in person: inspect your cases at pickup. Anything wrong can be sorted out on the spot or by contacting us after the pickup day.

Contact

Email: support@experiencemagicworks.com
Phone: 9858709280
Hours: Mon-Fri 8:00 AM to 5:00 PM CT

Business

MagicWorks LLC

See also our Privacy Policy and Terms of Service.